1. Overview

At Saint Apparel, all products are made to order and fulfilled by our third-party partner Printful.
We follow the Australian Consumer Law (ACL), which provides customers with rights to a replacement or refund for faulty or misrepresented goods.

This policy explains when refunds, replacements, or exchanges are available and how to request them.

​

2. Australian Consumer Law Rights

Under the ACL, you are entitled to:

• a replacement or refund for a major failure (e.g. faulty, unsafe, significantly different from description), and

• a repair or replacement for a minor failure.

These rights apply regardless of any other policy terms.

​

3. Non-Returnable Items

Because items are custom-made to order, we do not accept returns or exchanges for:

• change of mind

• incorrect size selection

• incorrect address provided at checkout

• ordering the wrong item or design

Please carefully check sizing charts and order details before placing your order.

​

4. When We Will Replace or Refund

We will offer a replacement or refund if:

• the item arrives damaged

• the print quality is defective or flawed

• you receive the wrong item or design

• the product is significantly different from what was ordered

• ​

5. Timeframe to Report Issues

You must contact us within 14 days of receiving your item.

Requests submitted after this timeframe may not be eligible.

​

6. How to Request a Refund or Replacement

To submit a request, email us at:

saintapparelaus@outlook.com

Please include:

• your order number

• a clear photo of the issue (damage, defect, or incorrect item)

• a brief description of the problem

We will review your request and, if approved, coordinate with Printful to process a replacement or refund.

​

7. Refund Method

Approved refunds will be issued to the original payment method used at checkout.
Processing time may take 5–10 business days, depending on your bank or payment provider.

​

8. Shipping Issues & Lost Packages

If your order is lost in transit:

• contact us at [insert support email]

• we will work with the carrier and Printful to investigate

If confirmed lost, we will arrange a replacement or refund.

​

9. Incorrect Address

If an incorrect shipping address is provided at checkout and the item is lost or returned:

• we cannot guarantee a refund or replacement

• additional shipping charges may apply to resend the item

• ​

10. Returns (If Approved)

In rare cases where a return is required:

• we will provide return instructions

• returned items must be unused and in original condition

Do not send returns without contacting us first.

​

11. Sale & Promotional Items

Unless faulty or defective under ACL, sale or discounted items are not eligible for refunds or exchanges.

​

12. Contact Details

For all refund and return enquiries, contact:

Saint Apparel
saintapparelaus@outlook.com
Queensland, Australia

​

13. Policy Updates

We may update this policy at any time.
The most recent version will always be available on our website.

​